Developed in reliance to superior functionalities brought by the global technology, Kerzz® Boss allows you to access your business data from anywhere. The Kerzz® Boss application is equipped with management panels enabling you to have instant access to a plenitude of useful information on reservations, occupancy rates, department proceeds, etc. On these panels, you can monitor your business very efficiently through your smart phones running in integration with prominent IOS and Android technologies.
Thanks to the Kerzz® Hotel Accounting integration, your income accruals and invoices can conveniently be integrated into your current accounting software.
Thanks to this utility that allows to automatically transfer the identity details of your guest to the guest card, you can eliminate the time lost in recording the identity details.
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Thanks to this utility developed for all locations to be covered by the reservation system including restaurants and meeting rooms in your business, you can monitor and report guest bookings. In addition, you can log booking records for your pre-scheduled events, set quotas, automatically reflect charges to the guest account for paid events, and send sms notice to guests involved in the action. Thanks to this utility, you can avoid complexity in bookings and events.
Thanks to this application enabling you to log the praises, critics, suggestions and complaints from your guests, you can apply an online satisfaction survey, and evaluate and report it on the system. You can also keep the logs of complaints from your guests in the system for further optimization of your service quality.
As a crucial asset in the rapidly changing and evolving conditions worldwide and countrywide, after-sales support services lend major values of prestige to the company. Therefore, customer satisfaction is also of crucial sense for our company. Based on verbal and written interviews with customers, the first step destined to customer satisfaction is to precisely understand and properly direct the demands of customers. Our mission; Arousing customer recognition that we host professionals capable of solving the problem at the first contact point is the key merit.
We are aware of the fact that, offering the best solution to customers and how this solution is perceived represents an indicator of how well we perform. The pace of offering the proper and specific solution is an effective parameter in customer satisfaction. From the angle of service speed, we act along a feedback-oriented approach. We believe that we have enhanced customer satisfaction that we could originally secure through this orientation.