With the Kerzz® Hotel House Keeping module, you can assign attendants to rooms, and manage the rooms through such attendants. The module allows you to track clean, full, vacant rooms, defects in rooms, number of room guests and get non-compliance reports. Since daily room checks are logged in the system, you can instantly retrieve room status and discrepancy report for a given time. In addition, you can log lost items and enter the dates of delivery of such items to customer.
As a crucial asset in the rapidly changing and evolving conditions worldwide and countrywide, after-sales support services lend major values of prestige to the company. Therefore, customer satisfaction is also of crucial sense for our company. Based on verbal and written interviews with customers, the first step destined to customer satisfaction is to precisely understand and properly direct the demands of customers. Our mission; Arousing customer recognition that we host professionals capable of solving the problem at the first contact point is the key merit.
We are aware of the fact that, offering the best solution to customers and how this solution is perceived represents an indicator of how well we perform. The pace of offering the proper and specific solution is an effective parameter in customer satisfaction. From the angle of service speed, we act along a feedback-oriented approach. We believe that we have enhanced customer satisfaction that we could originally secure through this orientation.