The Kerzz® Hotel dashboard screen combines in a single centralized interface the front office operations, reservations, data updated from departments and agencies to enable instant monitoring. Thanks to advanced filtering and query options, you can readily monitor the hotel occupancy rates, new reservations and changes in reservations, guest check-ins and check-outs, cash balances and movements in departmental proceeds. On the dashboard screen, you can customize a query or filter and save it as a template, and use saved queries as a reference in subsequent queries to instantly retrieve the intended data. On resulting numerical data returned by the query, you can apply addition, averaging operations as well as maximum and minimum operators. You can sort and filter the results by any data column. The Kerzz® Hotel Management screen further offers the capabilities of exporting in xls, pdf, html document formats or emailing such queried data.
As a crucial asset in the rapidly changing and evolving conditions worldwide and countrywide, after-sales support services lend major values of prestige to the company. Therefore, customer satisfaction is also of crucial sense for our company. Based on verbal and written interviews with customers, the first step destined to customer satisfaction is to precisely understand and properly direct the demands of customers. Our mission; Arousing customer recognition that we host professionals capable of solving the problem at the first contact point is the key merit.
We are aware of the fact that, offering the best solution to customers and how this solution is perceived represents an indicator of how well we perform. The pace of offering the proper and specific solution is an effective parameter in customer satisfaction. From the angle of service speed, we act along a feedback-oriented approach. We believe that we have enhanced customer satisfaction that we could originally secure through this orientation.