As your key assitant in the hotel, Kerzz® Hotel offers a one-stop interface to handle the hotel occupancy rate, bill details of customers and access to all other accommodation details during busy business and guest hours at the front office. With sms notification capability implemented by Kerzz® Hotel as an unprecedented integrated utility, the guests will be able to be informed beforehand about check-in and check-out operations. Kerzz® Hotel is capable of separately handling the accounts for the same room very conveniently, and producing and reporting separate bills. Additionally, you can set risk and expenditure limits per bill and group, and create threshold alarms on the system.
As a crucial asset in the rapidly changing and evolving conditions worldwide and countrywide, after-sales support services lend major values of prestige to the company. Therefore, customer satisfaction is also of crucial sense for our company. Based on verbal and written interviews with customers, the first step destined to customer satisfaction is to precisely understand and properly direct the demands of customers. Our mission; Arousing customer recognition that we host professionals capable of solving the problem at the first contact point is the key merit.
We are aware of the fact that, offering the best solution to customers and how this solution is perceived represents an indicator of how well we perform. The pace of offering the proper and specific solution is an effective parameter in customer satisfaction. From the angle of service speed, we act along a feedback-oriented approach. We believe that we have enhanced customer satisfaction that we could originally secure through this orientation.